Privacy Policy

1. The controller of personal data within the meaning of Art. 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”) is PIEDRA NATURAL a.s., Company ID: 24832197, with its registered office at Sicherova 1601/12, Prague 9, 19800 (hereinafter the “Controller”).

2. Controller’s contact details are:

place of business / postal address: Do Čertous 15, Hall L, Horní Počernice, 193 00 Prague 9

Email: info@multicargo-ev.com

Phone: +420 777 900 900

3. Personal data means any information about an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

4. The Controller has not appointed / has appointed a Data Protection Officer. The DPO’s contact details are:

II. Sources and categories of processed personal data

1. The Controller processes personal data that you have provided to the Controller or personal data that the Controller obtained on the basis of fulfilling your order.

2. The Controller processes your identification and contact data and data necessary for performance of the contract.

III. Legal basis and purpose of processing personal data

1. The legal basis for processing personal data is

• performance of a contract between you and the Controller pursuant to Art. 6(1)(b) GDPR,
• the Controller’s legitimate interest in providing direct marketing (in particular sending commercial communications and newsletters) pursuant to Art. 6(1)(f) GDPR,
• your consent to processing for the purposes of direct marketing (in particular sending commercial communications and newsletters) pursuant to Art. 6(1)(a) GDPR in conjunction with Section 7(2) of Act No. 480/2004 Coll., on certain information society services, if no goods or services were ordered.

 2. The purpose of processing personal data is

• to process your order and exercise rights and obligations arising from the contractual relationship between you and the Controller; when placing an order, personal data necessary for successful processing of the order (name and address, contact) are required; provision of personal data is a necessary requirement for concluding and performing the contract; without provision of personal data it is not possible to conclude the contract or for the Controller to perform it,
• sending commercial communications and carrying out other marketing activities.

 3. The Controller does not carry out / carries out automated individual decision-making within the meaning of Art. 22 GDPR. You have given your explicit consent to such processing.

IV. Data retention period

1. The Controller stores personal data

• for the period necessary to exercise rights and obligations arising from the contractual relationship between you and the Controller and to assert claims from these contractual relationships (for 15 years from termination of the contractual relationship).
• for the period until consent to processing for marketing purposes is withdrawn, but for no longer than 15 years, if personal data are processed on the basis of consent.

 2. After the retention period has expired, the Controller will erase the personal data.

V. Recipients of personal data (Controller’s subcontractors)

1. Recipients of personal data are persons

• involved in the delivery of goods / services / execution of payments under a contract,
• providing e‑shop operation services (Shoptet) and other services related to operation of the e‑shop,
• providing marketing services.

 2. The Controller does not intend to / intends to transfer personal data to a third country (a country outside the EU) or an international organisation. Recipients of personal data in third countries are providers of mailing services / cloud services.

VI. Your rights

1. Under the conditions set out in the GDPR, you have

• the right of access to your personal data under Art. 15 GDPR,
• the right to rectification of personal data under Art. 16 GDPR, and the right to restriction of processing under Art. 18 GDPR,
• the right to erasure of personal data under Art. 17 GDPR,
• the right to object to processing under Art. 21 GDPR,
• the right to data portability under Art. 20 GDPR,
• the right to withdraw consent to processing in writing or electronically to the address or email of the Controller specified in Article III of these terms.

 2. You also have the right to lodge a complaint with the Office for Personal Data Protection if you believe that your right to the protection of personal data has been violated.

VII. Conditions for securing personal data

1. The Controller declares that it has adopted all appropriate technical and organisational measures to secure personal data.

2. The Controller has adopted technical measures to secure data repositories and paper repositories of personal data.

3. The Controller declares that personal data are accessible only to persons authorised by the Controller.

VIII. Final provisions

1. By submitting an order from the online order form, you confirm that you are familiar with the Privacy Policy and that you accept it in its entirety.

2. You agree to this Privacy Policy by ticking the consent checkbox via the online form. By ticking the consent checkbox, you confirm that you are familiar with the Privacy Policy and that you accept it in its entirety.

3. The Controller is entitled to change this Privacy Policy. The Controller will publish the new version of the Privacy Policy on its website and at the same time will send the new version of this Policy to your email address that you provided to the Controller. 

This Privacy Policy takes effect on 20.07.2025.